Terms and Conditions
Effective Date: 1 April 2025
Business Name: TEOART
Registered Address: Doyennéperenlaan 69, 3452EE Vleuten
Contact Email: [email protected]
Introduction
These Terms and Conditions apply to all purchases made via the website of Teo Art. By using our website or placing an order, you agree to be bound by these terms. These terms are governed by Dutch law and apply to customers located within the European Economic Area (EEA).
Eligibility
To place an order, you must be at least 18 years old and legally capable of entering into binding contracts. By placing an order, you confirm that you meet these requirements.
Product Information
We take care to ensure that all product details, descriptions, and prices appearing on our website are accurate. Slight variations in colour or texture may occur due to screen differences or production processes. All prices are listed in euros (€) and include VAT where applicable.
Ordering and Contract Formation
After placing an order, you will receive a confirmation email. This confirms receipt of your order but does not constitute acceptance. A contract is formed when your order is accepted and dispatched. We reserve the right to cancel or refuse an order, for example, due to limited availability or suspected fraud.
Payment
Payments are processed securely through third-party providers such as Mollie, Stripe, or PayPal. We do not store your payment details. You agree to provide complete and accurate billing information.
Delivery
We deliver to most countries within the EEA. Delivery charges and estimated times are shown at checkout. Risk in the products passes to you upon delivery. Please inspect your parcel promptly and contact us if anything is missing or damaged.
Right to Cancel
If you are a consumer within the EEA, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To do so, you must notify us by email within the 14-day period. You then have a further 14 days to return the goods. Return shipping is at your own expense. Items must be unworn and returned in their original condition and packaging. Refunds will be processed within 14 days of receiving the returned goods.
Returns and Exchanges
If you are not satisfied with your purchase, you may return it, provided it is unworn, unwashed, and in resaleable condition. Items that are customised or marked as final sale may not be eligible for return.
Defective or Non-Conforming Goods
Under EU law, you are entitled to a two-year legal guarantee for products that are defective or not as described at the time of delivery. You may request a replacement or refund. This does not cover damage caused by wear and tear, misuse, or failure to follow care instructions.
Limitation of Liability
We are not liable for any indirect or consequential loss resulting from the use of our website or products, except where liability cannot be excluded by law. These terms do not affect your statutory consumer rights.
Data Protection
Your personal data is handled in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR.
Changes to These Terms
We may update these terms from time to time. The latest version will always be available on our website and will indicate the effective date.
Governing Law
These terms are governed by Dutch law. Consumers in the EEA may use the European Commission’s Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr
Contact
For any questions about these Terms and Conditions, please contact:
[email protected]
Teo Art – Doyennéperenlaan 69, 3452EE Vleuten